The term Emerging technology is generally used when people refer to new technologies or the continuing development of existing technology.
It’s also used to refer to technology that will be available in the next year or the next five to ten years and will cause a significant change in the society and will represent a new field to explode.
These days the most famous are 5G, AI, and quantum computing but we have more:
5G Will Go Mainstream
Having people doing remote work and videoconferencing we need more speed and reliable connections.
Customer Data Platforms (CDP)
It has been a rise in customer data platforms (CDP) in the last years. Because the amount of data is rapidly increasing we’ll need well-curated and timely operations.
Cybersecurity Mesh
We need security where our people are instead of the entire organization. From now on you’ll access any digital asset no matter its location having a wall around individuals.
Internet of Behaviors(IoB)
IoB is an upcoming trend. Companies are using technology to monitor consumer and customer behaviors. We’ll have new tool to do: location tracking, big data, and facial recognition.
Total Experience
Also known as TX is part of the technologies: customer experience, user experience, and employee experience. The TX strategy is the best when everything is virtual and mobile. Now we can bring together the customers’ and employees’ experiences.
Smart Work from Home Tech
Since the work from has become the way to work we have seen many companies extending the work from home flexibility to their crew. Tools of this technology are Webex, Zoom, and Microsoft Teams that have been used massively during the pandemic.
Emerging technology is a term generally used to describe a new technology.
Artificial Intelligence
AI has been developing and keeps improving operations for many companies and we’ll see its applications like these:
-Predictive Sales/Lead Scoring: AI enables more effective prioritization of sales prospects via lead scoring and provides detailed, real-time analytics.
-CRM/Service Delivery Optimization: AI can efficiently process a big amount of data to detect patterns and provide accurate customer insights.
-Chatbots/Digital Assistants: These applications learn from customers’ inquiries, identify patterns and anticipate customer behavior. Bots can also provide answers in an intuitive interface.
Smart Work from Home Tech
Since the work from has become the way to work we have seen many companies extending the work from home flexibility to their crew. Tools of this technology are: Webex, Zoom, and Microsoft Teams that have been used massively during the pandemic.
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